This privacy statement was last updated on 08/06/2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://clinica.mymoment.pt. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contacto - Através de telefone, correio, e-mail e/ou formulários web

For this purpose we use the following data:

  • Um nome e apelido
  • Nome da conta ou apelido
  • Um endereço de e-mail
  • Um número de telefone
  • Endereço IP
  • Informações sobre atividades na internet, incluindo, mas não se limitando a, histórico de navegação, histórico de pesquisa e informações sobre a interação de um consumidor com um site, aplicativo ou anúncio na internet
  • Dados de geolocalização
  • Data de nascimento
  • Fotos
  • Informações médicas

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: Pedidos de Contacto: por 12 meses | Candidaturas: por 12 meses

1.2 Compilar e analisar estatísticas para melhoria do site.

For this purpose we use the following data:

  • Um nome e apelido
  • Um endereço de e-mail
  • Endereço IP
  • Dados de geolocalização

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Por 12 meses para optimização de publicidade online, para plataformas de publicidade poderem analisar registos.

1.3 Para poder cumprir com obrigações legais

For this purpose we use the following data:

  • Um nome e apelido
  • Nome da conta ou apelido
  • Um endereço de e-mail
  • Um número de telefone

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.4 Para poder oferecer produtos e serviços personalizados

For this purpose we use the following data:

  • Um nome e apelido
  • Endereço IP
  • Um endereço de e-mail

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Por 12 meses para optimização de publicidade online, para plataformas de publicidade poderem analisar registos.

1.5 Newsletters

For this purpose we use the following data:

  • Um nome e apelido
  • Nome da conta ou apelido
  • Um endereço de e-mail

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Newsletter: até pedido de remoção da newsletter

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Violet Moon, Unipessoal LDA
Country: 
Purpose: Processamento informático de pedidos de contacto e vendas feitas por empresa especializada e que dá suporte informático
Name: Think Open Solutions
Country: Portugal
Purpose: Empresa que implementa e gere o nosso sofware de gestão clínica CRM Odoo
Name: Iamin Lda
Country: Portugal
Purpose: agência publicitária que gere as redes sociais e faz controlo de pedidos gerados

3. Cookies

To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

My Self Esteem - Clínica Médica e Estética, Lda participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. It uses the Consent Management Platform with the identification number 332. 

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

  • (START)TLS / SSL / DANE Encryption
  • DKIM, SPF, DMARC and other specific DNS settings
  • Login Security
  • HTTP Strict Transport Security and related Security Headers and Browser Policies
  • Website Hardening/Security Features
  • Vulnerability Detection
  • Security measures of hardware that contain, or process personal data.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without human intervention.

A recolha de dados do visitante permite analisar perfis de interesse mediante conversões e ações no website, desta forma é possível analisar perfis coincidentes, bem como mostrar publicidade personalizada a pessoas com interesses comuns. A análise é feita de forma automática e confidencial por parte da Google, Meta (plataformas publicitárias)

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

11. Contact details

My Self Esteem - Clínica Médica e Estética, Lda
Rua Dr António Cândido, 8, Loja 1, 1050-076 Lisboa

Portugal
Website: https://clinica.mymoment.pt
Email: data.protection@mymoment.pt
Phone number: 21 894 9494

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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